Guide To Moving: How To Avoid Furniture Removal Scams


Australians are being warned of possible furniture removalist scammers who provide bad service at a high cost.


NSW Fair Trading warned clients a few years ago regarding Bustamove Removals for its bad record of over forty complaints, mostly in relation to lost or damaged items, late arrival for pick up, or not showing up at all.

The Melbourne, Brisbane, Canberra, and Sydney removalists were also exposed for changing the delivery times without prior notice to their customers, charging additional fees for storage, and witholding the items if the customers dispute the additional charge.

Experts have estimated that up until 2015 alone, the Sydney removalists have incurred around $69,000 worth of damages.

So how do homeowners avoid such schemes?


Check if the Australian Furniture Removers Association (AFRA) accredits the moving company. AFRA checks and monitors if companies are following standards to protect the customers. Word of mouth may be useful as well. You may want to ask your family and friends for recommendations, and consider looking into online reviews of the companies as well.

Don’t be afraid to ask questions.

When asking for a quotation, don’t be afraid to ask questions regarding it. It is better to be aware of where your money goes, and which services you are getting. Aside from the services that you are going to pay for, you can also ask how long the move would take, and what happens if delays happen. Will they charge for storage if the moving date cannot be achieved? Is it free? It is better to know all these things, and legitimate moving companies would be happy to accommodate your concerns.

Get a detailed quote.

Speaking of quotes, it is best to have your quote written, including all the details necessary. This includes the time an date, the services, additional costs, and more. Read everything carefully and make sure that you and the moving company understand everything clearly before accepting it. Again, scammers would not be very happy with a customer looking into every single detail of the quote, but legitimate ones understand your concern and needs, and would be happy to accommodate you. They would neither keep you in the dark nor fool you into getting a bad deal.

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